Flabbergasted

So I got to spend a lovely few minutes on the phone with the gas company after it appears my first attempt to connect service a week ago did not take.

I was told that someone needed to come out to "turn on the gas". I go over to the stove, turn the handle all the way to the right, and watch as bright orange flames try to set my sleeve on far, and almost succeeding. I proceeded to ask why it was really necessary if I was already getting service and they have all my info.

Grrr. I wonder if I have fire gnomes that are inside my oven then, if they're "positive" my service is turned off. Gotta love the city.